Shipping policy
Every order is picked, checked and dispatched from our own stock. Here is exactly how long each step takes, and what happens if something goes wrong on the way.
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Order placedSame day
You get an order confirmation by email straight away. If anything on it looks wrong, reply to it and we will fix it before dispatch.
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Processing1–2 working days
We pick the unit, check it and pack it. Orders placed at the weekend or on a bank holiday start processing the next working day.
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Delivery2–4 working days
Tracked delivery. You get the tracking link by email the moment the parcel leaves us.
Order to doorstep, typically 3–6 working days
At a glance
| Processing time | 1–2 working days |
|---|---|
| Delivery time | 2–4 working days |
| Total, order to doorstep | 3–6 working days |
| Delivery cost | Free — no minimum order |
| Tracking | Emailed on dispatch |
Larger orders
Battery sets over 30 kg travel on a pallet courier rather than a parcel network. Those deliveries are booked in with you by phone, so you can pick a day you will be in. Delivery is still free — it just needs a slot rather than turning up unannounced.
Delivery questions
When does processing actually start?
On the next working day if you order at the weekend or on a bank holiday. An order placed on Friday afternoon is normally picked on Monday and with you by the middle of the following week.
What if nobody is home?
The courier leaves a card and reattempts, or you can redirect the parcel to a neighbour or a collection point from the tracking link. Pallet deliveries are different — those are booked with you first, so there is always someone there.
My parcel has not moved for a few days.
Tracking sometimes stalls while a parcel is in transit between depots. If it has not updated for three working days, call or email us with your order number and we will chase the courier for you.
Something arrived damaged.
Tell us within a few days of delivery and send a photo of the box and the item. We arrange a replacement or a refund and we pay the return postage — see the returns policy.
Delivery times are working days and exclude bank holidays. Nothing in this policy affects your statutory rights.